From first call to handover
How a fleet booking runs from enquiry to collection
Tell us the vehicles and the fault
You call or send the enquiry form with the registration, mileage and what the driver has reported, and we will ask the questions that decide whether the work sits with us.
We agree a slot and a written estimate
You get a date, a time window and a figure in writing before anything is touched, with the parts and labour separated so you can see where the cost sits.
The work is done and you are kept informed
You receive a call if anything is found beyond the original estimate, and no extra work starts until you have said yes to it.
Road test, handover and paperwork
The vehicle is road tested, the invoice and condition notes are handed over with the keys, and old parts are kept for inspection if you want them.